PAYMENT POLICIES

Please familiarize yourself with our payment policies.


Initial Consultations

  • The initial consultation between Affordable Web Deisgn Ltd representatives and the potential client is meant to be an overview of the client's needs so that we can give you an accurate estimate.
  • The initial consultation between the client and Affordable Web Design Ltd, is based on a duration of one hour or less. This applies to in-office meetings and telephone or Skype conversations. This initial consultation is free.

Design Consultations

  • Discussion of specific elements of the web design or development project is part of the project and is part of the estimated overall timeframe. This includes telephone conversations, emails and office visits after the initial consultation.

Deposits

  • We accept Visa and Master Card, as well as cheques and cash.
  • The deposit as described below is immediately payable as soon as the client gives us the go-ahead for the project, and before we begin any work.
  • For designs which have been estimated at up to $2500.00 + applicable tax, we require payment equal to the estimated amount in full, including applicable taxes, before we begin the work.
  • For designs which have been estimated at over $2500.00 for the design component of the project, we require a deposit of $2500.00 + 1/2 of the remainder of the estimated design cost plus applicable taxes on that portion, before we begin the work. The balance of the remaining amount is then due within 7 calendar days after we advise you that we have ompleted your design, subject to your final approval.
  • Programming costs, if applicable, are separate from web design costs, and the estimated programming charge must be paid in full before the programmers begin working on your project.

Domain Names / Hosting

  • For yearly domain name registration registered on behalf of the client by Affordable Web Design Ltd and provided by our partner Registrar, we require the full fee at the time of setup. Domain name registration may be done for any time period the client prefers, from one year up to 10 years. Domain name registration fees are non-refundable. However, if a client wishes to transfer their domain name to a different registrar, the expiry date follows the domain name. For example, if your name is registered to December 31st, 2020, that expiry date will stay the same even if you change domain name registrars.
  • For yearly hosting services offered by Affordable Web Design Ltd and provided by our partner hosting service, we require the full one year fee at the time of setup. In the case of early termination of our hosting services, we cannot refund any unused portion of the timeframe.
  • Unless Affordable Web Design Ltd is advised by the client at least 2 weeks prior to expiration of yearly domain name and/or hosting fee contracts, Affordable Web Design Ltd will automatically renew said services, in order to avoid any interruption in service and the domain name and/or hosting fees will be payable in full by the client.

Delays from Client Side

  • Should completion be delayed beyond 4 weeks from the date the deposit was received due to the client's inability to provide us with all necessary information for whatever reason, we will continue the project at a later date when the client is ready to continue.
  • For any time not covered by the initial deposit, we will generate an invoice to cover any accrued time which payment will then be due upon receipt of invoice.
  • As mentioned above, deposits are not refundable but will be applied as a credit on your account and applied towards the project costs once the project resumes. Should hourly costs have increased during the inactive period from the time the original estimate was given and paid for, the higher rate will apply to any outstanding portion of the project.

Change of Status

  • Should a client decide not to proceed once the deposit has been processed, a credit for the deposit amount will be applied to the client's account.
  • Any credit on file for your account may be applied towards future work for the same client
  • Credits may be transferable, subject to a $200 administration fee, as long as work specific to the original client has not been completed.

Delinquent Accounts

  • All accounts are due upon receipt of invoice. Interest charges of 2.5% per month may be applied to all unpaid accounts beyond 30 days from date of invoice.
  • In the case of accounts which are more than 60 days overdue from date of work completion, or where payment for completed work has been refused, Affordable Web Design Ltd. reserves the right to apply a visible suspension status to the website and remove the website content from the server until such time as payment has been received.
  • In the case of non-payment of domain name registration and/or hosting, Affordable Web Design Ltd reserves the right to apply a visible suspension status and remove the website content, as well as to change the registrant information to our name until outstanding accounts, including any late fees, have been paid in full.
  • In the case of logo design, photography or any other non-web related services that have been provided through one of our partner services but for which no payment has been received, the client forfeits all rights to the use of such logo design, photographs, or the benefit of other services, and the ownership of said designs, photos and other reverts to Affordable Web Design Ltd.
  • Once payment and any applied interest, as well as any other applicable fees, have been received, Affordable Web Design Ltd. will endeavor to reinstate the website content as it was before it was suspended. Reinstatement of accounts may be subject to a $200 administration fee.
  • In the case where hosting has been provided but not paid for, the overdue yearly hosting fees must be paid or be subject to further processing by our partner collection agency.
  • Delinquent accounts, either those of 90+ days, or where there is refusal of payment for work already done, may be subject to further processing by our partner collection agency on behalf of Affordable Web Design Ltd. (we do encourage everyone to avoid this drastic measure at all costs since it might affect your credit rating). The delinquent account holder is then responsible for the collection agency fee (35% of total outstanding), in addition to any outstanding account balance, including all late fees and other administration fees.

We thank you for reading our policies. Please feel free to contact us for any questions or concerns you may have about our policy.